If your Order Details page in My Account shows the seller of your item to be anyone other than "dxoffersmall.com" then you have purchased that item from one of our Marketplace Sellers.
If the item is from one of these sellers, you cannot return the item to a DX Offers Mall store or to dxoffersmall.com. You must return the item to the Marketplace Seller in accordance with their returns policy.
Find out how to return a Marketplace item.