Problems with Order |
Solution |
Order Has Not Arrived |
1. 2. If your order has multiple items, they may be shipped from different warehouses and arrive in different boxes on different dates. We do not charge you extra for split shipments. If an order is shipping in two or more different boxes, each box will have a separate tracking progress bar beside it in 3. If the delivery date has passed, please contact customer service. |
No Longer Want the Items Ordered |
We're happy to accept any returns within the terms of our Return Policy. You can return items by mail or at any DX Offers Mall store. |
Cancellation Request Failed |
If your order was unable to be canceled, once it is received you can return items by mail or at any DX Offers Mall Store. |
Order is Damaged or Defective |
You can return it for a refund or a replacement. |
Order is Missing Items or Parts |
If items or parts are still missing and not being shipped in multiple shipments, you may request a replacment or refund through or contact customer service. |
Received Incorrect Item |
If the item you received is not the item shown on your order in , you can return it for a refund or a replacement. Incorrect items cannot be returned to a DX Offers Mall store. |
Marketplace Returns |
Marketplace items cannot be returned to a DX Offers Mall store or to dxoffersmall.com. If the seller of your item is anyone other than dxoffersmall.com, please visit the Marketplace Seller Information Page. |
Change Something on an Order |
Because we start to processing your order as soon as you click "Place Order", we cannot make changes after it is placed. You may send a cancellation request, but this can not be guaranteed once an order has been placed. |
For problems not listed above, please contact customer service.