Email Communication
Email Confirmation Types
When shopping on dxoffersmall.com, you can receive one or more of the following emails during the order process.
Order Confirmation
Once your order has been received by our systems, we will send you a confirmation email. If you did not receive an email confirming your order, reach out to our customer care associates below.
Your order confirmation email includes:
- Order number
- Items ordered
- Shipping address
- Estimated date of arrival
- Links to access your account
If you no longer have your order confirmation email, the information above is also found in your Purchase History on dxoffersmall.com.
Shipment Confirmation
As tracking information is made available, you will receive an email notifying you of your shipment’s departure from our warehouse.
This shipment confirmation email includes:
- Tracking information
- Order number
- Items ordered
- Shipping address
- Estimated date of arrival
- Links to access your account
If you no longer have your shipment confirmation email, the information above is also found in your Purchase History on dxoffersmall.com.
Cancellation Confirmation
If you requested your order be canceled or your order was canceled by DX Offers Mall, we will send you an email confirming the cancellation and alternate options to fulfill your order, if you so choose.
The cancellation confirmation email includes:
- Order number
- Items ordered
- Alternate purchase options
- Links to access your account
Ready for Pickup Confirmation
When the Pickup shipping method is selected, you’ll receive an email confirming the store has your purchase ready to be picked up.
The pickup confirmation email includes:
- Order number
- Items ordered
- Pickup store location
- Instructions to pick up
- Links to access your account